Premium Services

IT Helpdesk

It’s the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.

IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:

• 24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night

• IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information

• Microsoft® support: Configuration and upgrade support for Microsoft® Windows® including Windows 11 upgrade. Office, email and PC settings, migration between old to new PC. Supports Windows 11 feautures such as: new UI, Microsoft Teams, Android App and Gaming settings

• Macintosh OS support: Configuration and upgrade support for Macintosh OS

• iOS and Android support: Configuration and upgrade support for Android OS and iOS

• Microsoft® Office Installation and updates: Installation and updates for Microsoft Office

• Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals

• Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account.

• Premium Installation: Our experts install and configure your Trend Micro products

• Virus and Spyware Removal: Keeps your computer virus-free

• PC Tune-Up: Keeps your computer running like new

• Data Back-up: Back-up and restore your pictures, videos, music, and other files whether it’s stored in the "cloud" or in your home.

• Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues

• Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security

• Remote desktop support with remote desktop support

• Optimisation of your Facebook Settings

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).