IT Helpdesk

It’s the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.

IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:

  • 24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night

  • IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information

  • Microsoft® support: Configuration and upgrade support for Microsoft® Windows®

  • Macintosh OS support: Configuration and upgrade support for Macintosh OS

  • iOS and Android support: Configuration and upgrade support for Android OS and iOS

  • Microsoft® Office Installation and updates: Installation and updates for Microsoft Office

  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals

  • Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account.

  • Premium Installation: Our experts install and configure your Trend Micro products

  • Virus and Spyware Removal: Keeps your computer virus-free

  • PC Tune-Up: Keeps your computer running like new

  • Data Back-up: Back-up and restore your pictures, videos, music, and other files whether it’s stored in the "cloud" or in your home.

  • Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues

  • Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security

  • Remote desktop support with remote desktop support

  • Optimisation of your Facebook Settings

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Sistem Operasi yang Didukung:

Persyaratan Perangkat Keras Minimum:

Browser Web yang didukung:

  • Internet Explorer versi 11.0
  • Google Chrome ™ (Versi terbaru dan satu versi sebelumnya)
  • Mozilla® Firefox® (Versi terbaru dan satu versi sebelumnya)
  • Microsoft Edge versi terbaru

Koneksi internet:

  • Broadband atau kecepatan tinggi yang setara sangat disarankan.


  • Desktop - Layar warna tinggi dengan resolusi 1280 x 720 piksel atau lebih
  • Windows Store - resolusi 1064 x 768 piksel atau lebih tinggi
  • Snap Apps - resolusi 1366 x 768 piksel atau lebih tinggi